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FAQs
Your questions, answered
Log in to the subscription portal with the email you used at checkout. You can view and update your subscription there.
Or email Support@shopvitalia.co and we'll make the change for you.
You can cancel through the subscription portal, or email Support@shopvitalia.co and we'll cancel it for you.
Please include your order number or the email you used at checkout so we can find your account quickly.
Your subscription may be linked to a different email address. Try logging in to the subscription portal with the email you used at checkout.
Still can't find it? Email Support@shopvitalia.co and we'll track it down.
Update your delivery details in the subscription portal, or email Support@shopvitalia.co with your new address and we'll update it for you.
Most orders are processed and delivered within 7 to 12 business days after purchase.
Delivery times are estimates and can vary with your location, the carrier, customs, holidays and weather.
Yes. Shipping is free on orders over $35.
Once your order ships, you'll get a confirmation email with your tracking details. You can also use the order tracker on this page or go straight to our tracking page.
Email Support@shopvitalia.co as soon as possible with your order number and the new address. Please check your address carefully at checkout, as we can't be responsible for delays caused by an incorrect address.
Check your tracking first, as it has the latest delivery status.
If your parcel looks lost or hasn't updated for a while, email Support@shopvitalia.co and we'll look into it with the carrier.
Take two softgels each day. Botanical supplements work best when you take them consistently, so make it part of your daily routine.
Each bag holds 60 softgels. At two a day, that's a 30-day supply.
If you take any prescription medication, please check with your doctor before starting Vitalia.
Speak to a healthcare professional before use if you're pregnant, nursing, under 18 or have a medical condition.
Seven botanicals: cayenne pepper, beetroot, hawthorn berry, turmeric, panax ginseng, black pepper and grape seed extract, plus vitamins D3 and K2.
Each serving is equal to 3,000mg of cayenne pepper.
Black pepper helps your body absorb the other botanicals in the blend.
Yes. If you're not happy with your order, contact us within 30 days of delivery to request a refund.
Email Support@shopvitalia.co within 30 days of delivery with your order number, the email you used at checkout and a short note on the issue.
Approved refunds go back to your original payment method. Please allow a few business days for it to show, depending on your bank.
For health, safety and quality reasons we can't accept returns once an order is delivered. You're still covered by our 30-day refund policy.
Email Support@shopvitalia.co within 7 days of delivery with photos of the package and product, and we'll sort it out.
30 days. No hassle.
The Vitalia Guarantee
Not happy with your order? Contact us within 30 days of delivery and we'll refund you.
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